Welcome
American Airlines has partnered with UMR, a UnitedHealthcare company, to administer health care benefits for team members and their families. UMR gives American greater flexibility to administer unique benefits and programs that fit our team members’ needs, including Accolade, an independent health benefits navigator service.
Starting October 1, 2025, you can get help navigating your health benefits with Care Advisors from UMR! Look for your member ID card in the mail. Be sure to show your new ID card for any medical services you receive beginning October 1, 2025. 
Your partner
Accolade* Health Assistant®
Active team members and their eligible family members can connect with a dedicated Accolade Health Assistant for help with health or benefits questions, big or small. 
Contact Accolade Customer Service at
833-346-3929 (833-FIND-WAY) Monday – Friday 7 a.m. to 10 p.m. CT

Access your Accolade member portal via my.aa.com

*Accolade, an independent company, contracts directly with American Airlines to provide customer service and clinical services to American Airlines team members, and is solely responsible for the products and services they offer.

Find a provider

Look up in-network physicians, hospitals and other health care providers – and find cost estimates for different treatments and procedures – using our online search tool.
Find a medical provider

Behavioral health care

Look up specialists for the treatment of mental or emotional health concerns or substance use issues.

Find a behavioral health provider
More information about your behavioral health provider access

Helpful tools in your health care journey

Below are links to various documents that could help you with you plan decisions. 
Health Education Library
Explore a wealth of information including: care guides, DrugNotes, and Health Navigator, a quick way to get the answers you’re looking for.
Visit web page
Healthy you
Learn about quick tips to help you boost your physical, mental and emotional health and view trusted information to better understand and avoid common health conditions.
Visit web page

Helpful links

UMR on the go
How to read your ID card
How to read your EOB
FAQ for members
10 ways to control health care costs
Learn the language of health care
Plain language glossary
Prior authorization
Receiving care outside the U.S.
Member claim form
 
Additional benefits contacts
Vendor PHONE WEBSITE
CVS 844-758-0767 CVS Caremark
Metlife 800-238-2125 (AD&D)
888-860-6178 (life insurance)
Aetna/EAP 833-721-2322 resourcesforliving.com
Lantern 833-709-2445  american.surgeryplus.com
Doctor on Demand 800-997-6196 doctorondemand.com
Fidelity 800-354-3412 netbenefits.com/aa

About us
UMR is a third-party administrator (TPA), hired by your employer, to help ensure that your claims are paid correctly so that your health care costs can be kept to a minimum and you can focus on well-being.

UMR is not an insurance company. Your employer pays the portion of your health care costs not paid by you.

UMR is a UnitedHealthcare company.

©2025 United HealthCare Services, Inc.

Careers


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At UMR, we are very sensitive to privacy issues. To better understand the procedures and protocols we follow to help to ensure your privacy, please review the following information:
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  • Terms of use
  • Privacy statement
  • Conflict of interest
  • Editorial policy

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If you need assistance using our website or with a PDF click on the link below.
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  • Accessibility Statement