Bon Secours Mercy Health (BSMH) has partnered with UMR to deliver a simpler, smarter health care experience.

Need help?

Rightway Health Guides can answer questions about your BSMH Medical Plan, help you find in-network providers and facilities, and book appointments. To learn more, visit Rightway Healthcare or call 1-833-689-0542 Monday–Friday 8 a.m. to 11 p.m. EST and Saturday–Sunday 9 a.m. to 5 p.m. EST.

If an in-network provider or facility does not provide a complex service you may need, you may use the Network Exception Waiver to request a network exception before you receive care. If the out-of-network provider or facility is approved, your care will be covered under the Tier 2 network level or the in-network level.

Choose your plan

Staying in-network can help you save on out-of-pocket health care costs. BSMH offers you many ways to receive quality, cost-effective care.

To find in-network providers and facilities, select your medical plan below.

Plus Plan – There’s no coverage outside the BSMH Plus Network. Use BSMH Plus Plan directory only.

BSMH Plus Plan directory

In-Network DME Providers ONLY

Flex and SAVE HDHP Plan – Use Flex Network’s Tier 1 and Tier 2. You will pay more for Tier 2 and out-of-network providers and facilities.

Tier 1 directory

Note: Tier 2 directory is the entire UHC Choice Plus directory. BSMH excludes some competing health systems/providers from Tier 2, and they are treated out-of-network or completely excluded (see the listings below). To verify Tier 2 providers, contact Rightway at 1-833-689-0542.

Tier 2 directory

Tier 3 - Out of network

Excluded providers - No coverage

Note: If you have questions about which tier your provider is in,call 1-833-689-0542 Monday–Friday 8 a.m. to 11 p.m. EST and Saturday–Sunday 9 a.m. to 5 p.m. EST.

Extended Plan – Use the Extended Plan’s Network providers. You will pay more for out-of-network providers and facilities.

UHC Choice Plus directory

Informational videos

Not sure how your network works? Select a video below to learn more, including a refresher on the exception waiver process for those who need unique care that is not offered by a network provider or facility.

BSMH Benefits Enrollment – Ohio residents

BSMH Benefits Enrollment – All other U.S. residents

Plus and Extended Plans

About Us
UMR is a third-party administrator (TPA), hired by your employer, to help ensure that your claims are paid correctly so that your health care costs can be kept to a minimum and you can focus on well-being.

UMR is not an insurance company. Your employer pays the portion of your health care costs not paid by you.

UMR is a UnitedHealthcare company.

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Explore our library of informative videos