Welcome

UMR, a UnitedHealthcare company, wants to help you make the most out of your health plan. This site has been developed specifically for you and provides information about the health care benefits available to you.

Bon Secours Mercy Health (BSMH) has partnered with UMR to deliver a simpler, smarter health care experience.

Rightway Health Guides can answer questions about your BSMH Medical Plan, help you find in-network providers and facilities, and book appointments. To learn more, visit Rightway Healthcare or call 833-689-0542 Monday–Friday 8 a.m. to 11 p.m. EST and Saturday–Sunday 9 a.m. to 5 p.m. EST.

Choose your plan

Staying in-network can help you save on out-of-pocket health care costs. BSMH offers you many ways to receive quality, cost-effective care. To find in-network providers and facilities, select your medical plan below.

Plus Plan
There’s no coverage outside the BSMH Plus Network. Use BSMH Plus Plan directory only.

BSMH Plus Plan directory >

In-Network DME Providers ONLY >

HealthSpan Partners Extended Plan
Use the Extended Plan’s Network providers. You will pay more for out-of-network providers and facilities.

UHC Choice Plus directory >

Flex and SAVE HDHP Plan
Use Flex Network’s Tier 1 and Tier 2. You will pay more for Tier 2 and out-of-network providers and facilities.

Tier 1 directory >

Note: The Tier 2 directory is the entire UHC Choice Plus directory. BSMH excludes some competing health systems/providers from Tier 2, and they are treated out-of-network or completely excluded (see the listings below). To verify Tier 2 providers, contact Rightway at 833-689-0542.

Tier 2 directory >

Tier 3 - Out of network >

Excluded providers - No coverage >

Note: If you have questions about which tier your provider is in,call 833-689-0542 Monday–Friday 8 a.m. to 11 p.m. EST and Saturday–Sunday 9 a.m. to 5 p.m. EST.

Need help?

Rightway Health Guides can answer questions about your BSMH Medical Plan, help you find in-network providers and facilities, and book appointments. To learn more, visit Rightway Healthcare or call 833-689-0542 Monday–Friday 8 a.m. to 11 p.m. EST and Saturday–Sunday 9 a.m. to 5 p.m. EST.

If an in-network provider or facility does not provide a complex service you may need, you may use the Network Exception Waiver to request a network exception before you receive care. If the out-of-network provider or facility is approved, your care will be covered under the Tier 2 network level or the in-network level.

Informational videos

Not sure how your network works? Select a video below to learn more, including a refresher on the exception waiver process for those who need unique care that is not offered by a network provider or facility.

BSMH/HealthSpan Partners Benefits Enrollment - Ohio residents >

HealthSpan Partners informational videos

HealthSpan Partners Benefits Enrollment- All other U.S. residents >

HealthSpan Partners Plus and Extended Plans >