Accolade Member Services: 877-727-0903

Starting January 1, 2026, Meritain members will transition to UMR as your new medical benefits administrator. We understand that change can feel overwhelming, especially when it comes to your health and your family’s care. That’s why we’ve partnered with Accolade to ensure you have personalized support throughout this transition.

To learn more about Accolade, call Accolade Care Advocates at 877-727-0903 or sign into member.accolade.com.

Find a provider

Look up in-network physicians, hospitals and other health care providers – and find cost estimates for different treatments and procedures – using our online search tool.

Find a medical provider

Behavioral health care

Look up specialists for the treatment of mental or emotional health concerns or substance use issues.

Find a behavioral health provider

Transition of care support

If you’re currently receiving ongoing treatment or have a scheduled procedure, you may qualify for transition of care benefits to ensure continuity. To learn more, download the form Transition of care form.

Frequently asked questions

Get answers to common questions about transition of care, coverage, and what to expect.

Read FAQ

What can Accolade do for you?
Open enrollment support

UMR member portal

UMR app

Helpful links

How to read your ID card
How to read your EOB

About us
UMR is a third-party administrator (TPA), hired by your employer, to help ensure that your claims are paid correctly so that your health care costs can be kept to a minimum and you can focus on well-being.

UMR is not an insurance company. Your employer pays the portion of your health care costs not paid by you.

UMR is a UnitedHealthcare company.

Your privacy is important to us!
At UMR, we are very sensitive to privacy issues. To better understand the procedures and protocols we follow to help to ensure your privacy, please review the following information:

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If you need assistance using our website or with a PDF click on the link below.

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Accessibility Statement