Welcome

UMR wants to help you get the most out of your health plan. This site has been developed specifically for Orlando Health employees and provides information about the health care benefits available to you.
Register today
 
Visit umr.com on your desktop computer or tablet device and click Login/Register to sign up. Need more information? Click here to view an informational flyer.

Remember: 
     •   Have your UMR member ID card handy
     •   Spouses and adult children must create their own online account
     •   You must provide a valid email address
     •   Select a username and password you can remember
Register now

Find a provider

Look up in-network physicians, hospitals and other health care providers – and find cost estimates for different treatments and procedures – using our online search tool.
Find a Orlando Health medical provider
Your benefits
Find detailed information about your health plan. Please note: SBC stands for Summary of Benefits & Coverage.
Member booklet
2021 Exclusive care plan SBC
2021 HSA Care plan SBC
2021 Care Plus plan SBC
2020 Exclusive care plan SBC
2020 HSA Care plan SBC
2020 Care Plus plan SBC

Your pharmacy

Orlando Health Scripts Pharmacy
  • Prescription Management
  • Mail Order Form
OptumRx member booklet
OptumRx January 2021 Prescription Drug List
OptumRx January 2021 Prescription Drug List Exclusions
Take a tour of umr.com


 

Helpful tools in your healthcare journey


 
Real AppealTM
Personalized interactive support to help you reach and maintain your healthy weight. Explore flyers on the program details, contact info and a recipe card.
Watch program video
Healthy You Magazine
Quick tips to help you boost your physical, mental and emotional health and better understand common health conditions.
Visit web page
Health Education Library
Explore a wealth of information including: care guides, DrugNotes, Health Navigator and more.
Visit web page

Helpful links

How to read your ID card
FAQ for members
10 ways to control health care costs
How to read your EOB
Updating other insurance information
Updating accident claims information
What is subrogation?
Plain language glossary
 
Additional information
UMR
Phone: 844-614-8435
www.umr.com
Pharmacy
OptumRx
Phone: 877-559-2955
www.umr.com
Orlando Health 
HR Solutions Center
Phone: (321) 841-8623
R-Benefits@orlandohealth.com
FSA, HSA, COBRA
WageWorks
www.wageworks.com
Vision
EyeMed
https://eyemed.com/en-us
Dependent verification
Mercer
dependentverification.mercer.com
Dental
Cigna
https://www.cigna.com/
About Us

UMR is a third-party administrator (TPA), hired by your employer, to help ensure that your claims are paid correctly so that your health care costs can be kept to a minimum and you can focus on well-being.

UMR is not an insurance company. Your employer pays the portion of your health care costs not paid by you.

UMR is a UnitedHealthcare company.

©2021 United HealthCare Services, Inc.

Careers

Your privacy is important to us!
At UMR, we are very sensitive to privacy issues. To better understand the procedures and protocols we follow to help to ensure your privacy, please review the following information:
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  • Terms of use
  • Privacy statement
  • Statement regarding conflict of interest
  • Editorial policy

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If you need assistance using our website or with a PDF click on the link below.
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  • Accessibility Statement
Explore our library of informative videos on the UMR YouTube channel