Welcome

UMR wants to help you get the most out of your health plan. This site has been developed specifically for Orlando Health employees and provides information about the health care benefits available to you.

Stay connected with UMR

Download our UMR app or visit umr.com to sign in or create your account.

When creating your HealthSafe ID, remember:

• Have your UMR member ID card handy

• Spouses and adult children must create their own account

• You must provide a valid email address

• Select a username and password you can remember

Visit umr.com

Find a provider

Look up in-network physicians, hospitals and other health care providers – and find cost estimates for different treatments and procedures – using our online search tool.

Find an Orlando Health medical provider

Tier 2-Care Plus-UHC Choice Plus network providers

Behavioral Health provider directory

Your benefits

Find detailed information about your health plan. Please note: SBC stands for Summary of Benefits & Coverage.

Member booklet

2025 Exclusive Care Plan SBC

2025 HSA Care Plan SBC

2025 Care Plus Plan SBC

2024 Exclusive Care Plan SBC

2024 HSA Care Plan SBC

2024 Care Plus Plan SBC

Temporary ID Card

Preventive health screenings

Screenings are medical tests that doctors use to check for diseases and health conditions before there are any signs or symptoms. They can help detect problems when they may be easier to treat. Staying current on your routine screenings are important.

Adult Screenings and Immunizations

Orlando Health MyChart

Your pharmacy

Orlando Health Scripts Pharmacy

Prescription Management
Mail Order Form

Optum Rx January 2025 member booklet

Optum Rx July 2024 member booklet

Orlando Health Virtual Visits for $0 Co-Pay

Team members on the Orlando Health Exclusive Care and Care Plus medical benefit plans and their covered dependents can schedule an Orlando Health Virtual Visit at no cost! (HSA Care plan members must meet their deductible before the co-pay is waived).

Click here for more details. To schedule your virtual visit, call 888-945-5205 or visit orlandohealth.com/virtual-visit.

Click here to review the Orlando Health Virtual Visit FAQs.

UMR mobile app

Helpful tools in your healthcare journey

Real Appeal^TM
Personalized interactive support to help you reach and maintain your healthy weight. Explore flyers on the program details, contact info and a recipe card.

Watch program video

Healthy You Magazine
Quick tips to help you boost your physical, mental and emotional health and better understand common health conditions.

Visit web page

Health Education Library

Explore a wealth of information including: care guides, DrugNotes, Health Navigator and more.

Visit web page

Helpful links

How to read your ID card
FAQs for members

10 ways to control health care costs

How to read your EOB

Updating other insurance information

Updating accident claims information

What is subrogation?

Plain language glossary
Adult screenings and immunizations information

Additional information

UMR
Phone: 844-614-8435
www.umr.com

Pharmacy
Optum Rx
Phone: 877-559-2955
www.umr.com

Orlando Health
HR Solutions Center
Phone: (321) 841-8623
R-Benefits@orlandohealth.com

FSA
WageWorks
http://Participant.wageworks.com

HSA
Health Equity
My.healthequity.com

Vision
EyeMed
https://eyemed.com/en-us

COBRA
WageWorks
mybenefits.wageworks.com

Dental
Cigna
https://www.cigna.com/

About us
UMR is a third-party administrator (TPA), hired by your employer, to help ensure that your claims are paid correctly so that your health care costs can be kept to a minimum and you can focus on well-being.

UMR is not an insurance company. Your employer pays the portion of your health care costs not paid by you.

UMR is a UnitedHealthcare company.

Careers

Your privacy is important to us!
At UMR, we are very sensitive to privacy issues. To better understand the procedures and protocols we follow to help to ensure your privacy, please review the following information:

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If you need assistance using our website or with a PDF click on the link below.

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Accessibility Statement

Explore our library of informative videos