Welcome

UMR wants to help you get the most out of your health plan. This site has been developed specifically for Orlando Health employees and provides information about the health care benefits available to you.
Stay connected with UMR
 
Download our UMR app or visit umr.com to sign in or create your account.

When creating your HealthSafe ID, remember:
 
     •   Have your UMR member ID card handy
     •   Spouses and adult children must create their own account
     •   You must provide a valid email address
     •   Select a username and password you can remember
Visit umr.com

Find a provider

Look up in-network physicians, hospitals and other health care providers – and find cost estimates for different treatments and procedures – using our online search tool.
Find an Orlando Health medical provider
Tier 2-Care Plus-UHC Choice Plus network providers
Behavioral Health provider directory
Your benefits
Find detailed information about your health plan. Please note: SBC stands for Summary of Benefits & Coverage.
Member booklet
2025 Exclusive Care Plan SBC
2025 HSA Care Plan SBC
2025 Care Plus Plan SBC
2024 Exclusive Care Plan SBC
2024 HSA Care Plan SBC
2024 Care Plus Plan SBC
Temporary ID Card

Preventive health screenings

Screenings are medical tests that doctors use to check for diseases and health conditions before there are any signs or symptoms. They can help detect problems when they may be easier to treat. Staying current on your routine screenings are important.
Adult Screenings and Immunizations
Orlando Health MyChart

Your pharmacy

Orlando Health Scripts Pharmacy
  • Prescription Management
  • Mail Order Form
​​​​​​​Optum Rx January 2025 member booklet
Optum Rx July 2024 member booklet



 
Orlando Health Virtual Visits for $0 Co-Pay
Team members on the Orlando Health Exclusive Care and Care Plus medical benefit plans and their covered dependents can schedule an Orlando Health Virtual Visit at no cost! (HSA Care plan members must meet their deductible before the co-pay is waived).
 
Click here for more details. To schedule your virtual visit, call 888-945-5205 or visit orlandohealth.com/virtual-visit.

Click here to review the Orlando Health Virtual Visit FAQs.
UMR mobile app

 

Helpful tools in your healthcare journey


 
Real AppealTM
Personalized interactive support to help you reach and maintain your healthy weight. Explore flyers on the program details, contact info and a recipe card.
Watch program video
Healthy You Magazine
Quick tips to help you boost your physical, mental and emotional health and better understand common health conditions.
Visit web page
Health Education Library
Explore a wealth of information including: care guides, DrugNotes, Health Navigator and more.
Visit web page

Helpful links

How to read your ID card
FAQs for members
10 ways to control health care costs
How to read your EOB
Updating other insurance information
Updating accident claims information
What is subrogation?
Plain language glossary
Adult screenings and immunizations information
 
Additional information
UMR
Phone: 844-614-8435
www.umr.com
Pharmacy
Optum Rx
Phone: 877-559-2955
www.umr.com
Orlando Health 
HR Solutions Center
Phone: (321) 841-8623
R-Benefits@orlandohealth.com
FSA
WageWorks
http://Participant.wageworks.com
HSA
Health Equity
My.healthequity.com
Vision
EyeMed

https://eyemed.com/en-us
COBRA
WageWorks
mybenefits.wageworks.com
Dental
Cigna
https://www.cigna.com/

About us
UMR is a third-party administrator (TPA), hired by your employer, to help ensure that your claims are paid correctly so that your health care costs can be kept to a minimum and you can focus on well-being.

UMR is not an insurance company. Your employer pays the portion of your health care costs not paid by you.

UMR is a UnitedHealthcare company.

©2025 United HealthCare Services, Inc.

Careers


Your privacy is important to us!
At UMR, we are very sensitive to privacy issues. To better understand the procedures and protocols we follow to help to ensure your privacy, please review the following information:
- Opens in a new window
  • Terms of use
  • Privacy statement
  • Conflict of interest
  • Editorial policy

  •  
If you need assistance using our website or with a PDF click on the link below.
- Opens in a new window
  • Accessibility Statement
Explore our library of informative videos