Welcome Poet team members

UMR, a UnitedHealthcare company, wants to help you make the most out of your health plan. This site has been developed specifically for you and provides information about the health care benefits available to you.

How can we help you?

POET customer service:

Phone: 844-803-3119

Optum Rx customer service:

Phone: 877-559-2955, optumrx.com

Getting started

Visit umr.com
Frequently asked questions
10 ways to control health care costs

Your plan details

Defined plan

Defined Plan summary of benefits >

Choice Freedom plan

Choice Freedom summary of benefits >

POET Open Enrollment Benefit Guide >


Plan comparison tools

POET specific plan comparison tools >
HSA Bank health plan comparison calculator >

Find a provider

Choosing an in-network doctor or facility ensures your benefits are paid at the highest level, so you can expect to pay less out of your own pocket.

Search for an in-network provider

Teladoc Health

Teladoc is a telemedicine provider, allowing you to access licensed doctors by web, phone or app. Why wait for the care you need now?

Why wait for the care you need now?

800-Teladoc, TeladocHealth.com

Your pharmacy benefits

POET has partnered with Optum Rx to offer you pharmacy benefits. Some medications will require prior authorization to be approved for coverage under your Plan. Please review the document title "prior authorization list" for more information.

2025 Formulary drug list >

2025 Prior authorization list >

2025 Preventive drug list >

2025 Quantity limits >

2025 Exclusions and specialty prior authorization >

2025 Step therapy >

Customer service: 877-559-2955, optumrx.com

Get your flu shot and other routine vaccines

Preventative care

Take advantage of preventive care to help manage your health! Preventive care is covered at 100% on either the Defined Plan or Choice Freedom Plan.

Preventive care helps your physician evaluate or assess your health and well-being, screen for possible detection of unrevealed Illness or injury, improve your health, or extend your life expectancy.

​Preventive care guidelines and recommendations

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